Refund and Returns Policy – LunaVapers

At LunaVapers, customer satisfaction is an essential part of our service. We aim to provide a reliable online shopping experience for customers purchasing premium vape products, including disposable vapes, cartridges, and related accessories. This Refund and Returns Policy explains the conditions under which items may be returned, replaced, or refunded.

Our policy is designed to ensure transparency while protecting both customers and the integrity of our products.

Return Eligibility

Due to the nature of vaping products, not all items are eligible for return. However, LunaVapers strives to handle return requests fairly and efficiently.

Products may qualify for return or replacement under the following conditions:

  • The product arrived damaged during shipping

  • The wrong item was shipped to the customer

  • The product is defective upon arrival

  • The package was incomplete or missing items

To be eligible for review, customers must contact our support team within 48 hours of receiving the order. The product should remain unused and in its original packaging whenever possible.

Items that have been opened, used, or tampered with may not qualify for returns due to safety and hygiene standards.

Disposable Vape Product Policy

Because disposable vapes are single-use devices designed for convenience and portability, they require special handling under our return policy. These products are sealed before shipment to ensure quality and safety.

If a disposable device arrives defective or fails to function properly upon first use, customers should contact our support team with the following information:

  • Order number

  • Product name

  • Description of the issue

  • Photo or video evidence when possible

Once our team verifies the issue, we may provide a replacement or store credit depending on the circumstances.

Refund Process

When a return request is approved, LunaVapers will begin the refund process. Refunds are typically issued to the original payment method used during checkout.

The refund process generally includes the following steps:

  1. Return request submitted through customer support

  2. Return approval after verification of the issue

  3. Item return or verification depending on the situation

  4. Refund issued to the original payment method

Refund processing times may vary depending on the payment provider, but most refunds are completed within 5–10 business days after approval.

Non-Returnable Items

Certain products may not qualify for refunds or returns due to safety regulations and product handling requirements. These include:

  • Opened vape cartridges

  • Used vape devices

  • Products damaged due to misuse

  • Clearance or promotional items marked as final sale

These guidelines help maintain product quality standards for all customers purchasing premium vaping products.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect items, please contact LunaVapers immediately. Our support team will investigate the issue and work toward a prompt resolution.

Customers may be asked to provide photos of the packaging and products to help verify shipping damage or order errors. Once confirmed, we will arrange a replacement, refund, or store credit when appropriate.

Secure Shopping Commitment

LunaVapers is committed to maintaining a trustworthy online marketplace for customers purchasing vape products. Our store prioritizes secure payments, product authenticity, and responsive customer support.

Whether customers are ordering premium cartridges, vape accessories, or disposable vapes, our goal is to ensure every transaction is handled professionally and transparently.

Contact Customer Support

If you need help with a return, refund, or product concern, our customer support team is ready to assist. Please reach out through the contact form available on our website and include your order number along with a description of the issue.

We appreciate your trust in LunaVapers and remain committed to providing quality products and reliable customer service.