Products & Availability
What products does LunaVapers sell?
We offer e-liquids, disposable vapes, vape kits, pods, coils, batteries, and nicotine pouches from top brands.
Are your products available online?
Yes, most products are available online. Limited editions may be in-store only.
How can I be notified when sold-out items are restocked?
Sign up for notifications on the product page to receive updates as soon as items are back in stock.
Ordering & Payment
How do I place an order?
Add products to your cart, proceed to checkout, and complete payment. You’ll get an email confirmation immediately.
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure online payments.
Can I cancel or change my order?
Orders can be modified or canceled within 1 hour. Contact our support team for help.
Shipping & Delivery
How long does delivery take?
Standard and express shipping options are available. Delivery times are shown at checkout.
Do you ship internationally?
We currently ship within [your country/region]. Contact support for international shipping options.
How can I track my order?
After shipping, you’ll receive a tracking number via email for real-time updates.
Returns & Refunds
Can I return a product?
Yes, unopened products can be returned within 14 days. Contact support to start the process.
What if my product is damaged or faulty?
We will replace damaged or faulty items free of charge. Send photos to support for verification.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive the returned product.
Safety & Compliance
Are your products safe?
Yes. All our vape products meet industry standards and regulations. Always follow instructions for safe use.
Do you sell to minors?
No. We strictly sell to customers 18+ (or local legal age). ID verification may be required.
Do you have nicotine-free e-liquids?
Yes, we offer a selection of nicotine-free e-liquids.
Account & Support
Do I need an account to order?
No, but creating an account helps track orders and save preferences.
How do I contact LunaVapers?
Email us at support@lunavapers.com
or call
Are there loyalty programs or discounts?
Yes! Sign up for our newsletter to get exclusive offers, promotions, and early access to new products.